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The new gold standard : 5 leadership principles for creating a legendary customer experience curtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli.

By: Michelli, Joseph A, 1960- [autor].
Series: Brilliance Audio on compact disc.Publisher: New York : Mc Graw Hill, 2008Description: 284 páginas.Content type: texto Media type: sin mediación Carrier type: volumenISBN: 9780071548335; 0071548335.Subject(s): Ritz Carlton Hotel | Hoteles | Liderazgo | Calidad total | Éxito en los negocios | Administración | TurismoDDC classification: 796.5275
List(s) this item appears in: Exhibición
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